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Birmingham City Council has appointed public sector transformation specialist Agilisys to support the development of a new customer service strategy.
The company said the organisations will rethink how customers interact with all aspects of the council, going well beyond traditional approaches in an effort to become ‘best in class’.
This marks Birmingham’s effort to further develop its citizen access strategy, published in 2017, into a full customer service strategy covering all of its services. The strategy has involved placing more services online and the sharing of personal information across services.
It also aligns with the council’s ICT and digital strategy running its course this year.
Oxford police officer passes away Thursday wbrc.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wbrc.com Daily Mail and Mail on Sunday newspapers.
Plant Recycling out of Tennessee has been given the go-ahead to haul the county’s recyclable materials collected and delivered to the recycling center on Morgantown Road, Russellville. This is not