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Medical bias has been a hot-button topic this year, as racial disparities continue to loom over the COVID-19 pandemic.
The medical industry has a historic racism problem. In fact, J. Marion Sims, sometimes called the father of modern gynecology experimented on three Black women, and did not use anesthesia. Nor is this the only example in the history of the U.S.
Newhouse worked for the Kaiser Health systems and over the years used analytics to help determine where doctors may have unconscious bias and can improve care for patients across demographics. What happens with a patient and a physician meet for the first time? Body langue is identified in 115 milliseconds, and a first impression is formed, he said. What do two people see when they meet for the first time? They see gender, they see skin color, tattoos, what they are wearing how big they are. From those impressions they have a very quick impression made. Is this someone favorable in our mind or not favorable
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It’s no secret that for caregivers the COVID-19 pandemic has changed how they work and communicate. Now health systems and plans are reflecting on the lessons learned that boosted staff connectedness.
Nicole Cable, chief experience officer at InnovaCare Health, explained that her organization took a program originally designed for members in order to reduce isolation for seniors, and not only put it online, but also adapted it for employees who were in their homes.
“What we’ve been able to accomplish with some of the virtual gatherings with employees is, they are little bit more transparent about their needs . because it’s not in a work setting, in a sense … and through those interactions we were able to create virtual support groups where employees could come together and talk to each other about different situations and build relationships,” she said during a panel at today’s Patient Experience Summit hosted by Cleveland Clinic and HIMSS (