Repairing employee trust after CEO violations
Thursday July 15 2021
The type of action you should take as a leader depends on the sort of trust violation that occurred. PHOTOSEARCH
By SCOTT BELLOWS
Summary
Rebuilding trust proves vital to organisational success or the entity starts to falter, lose profits, entertain scandals, and begin downward spirals.
Research shows that the best remedy to fix employee trust revolves around two key actions: apologise for whatever happened or deny that anything happened.
Once an organisation completes trust repair, employee commitment and trust begin to improve and company performance goes up.
In Kenya in recent months, we seem besieged by companies and parastatals undergoing ogranisation-level crises. From accounting frauds to receivership to staff layoffs, Covid-19 has not been kind to most businesses. But coronavirus is not an appropriate excuse for every corporate failure.
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