Resilience Gives Way To Dominance: Three Predictions For How Service Emerges Stronger Than Ever In 2021
By Sarah Nicastro, Field Service Evangelist, IFS and Future of Field Service
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the positives. As someone who cares deeply about this industry, one of those positives for me has been witnessing how the leaders I’m speaking to have risen to the challenges of this year with grit, resilience, and fortitude. They’ve shown true compassion for their coworkers and customers alike, bonded together by a deepened sense of empathy.