PayPal’s Cameron McLean reflects on an extraordinary year and what businesses can expect in the next 12 months.
It goes without saying that 2020 has been an unpredictable year as nations, businesses, and individuals have had to relearn the way we live, work, play and interact. Our work and personal lives merged into our homes and social distancing made everything virtual. One profound change has been the dramatic acceleration from physical to digital across all facets of our lives from staying connected, purchasing, paying and more.
Consumers are embracing digital for all their daily necessities, from groceries and meals to entertainment, with many indicating they will continue online shopping habits post-pandemic. This trend is further supported by the ‘Silver Tech’ generation who have embraced the benefits of digital.