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Air passengers were peeved over refunds in April
Air passengers were peeved over refunds in April
Bangalore Mirror Bureau / Updated: May 20, 2021, 06:00 IST
Domestic air travel in April may have declined by 27 per cent compared to March, but
passenger complaints rose substantially, thanks to refund-related problems faced by most passengers. With the second wave hitting the country during April, lockdowns and curfews were enforced in many states, leading to
flights being cancelled more often than not.
According to the
Directorate General of Civil Aviation (DGCA), a total of 399 passenger-related complaints had been received by the scheduled
domestic airlines in April. Of these complaints, a majority of them 75.9 per cent were related to refunds. This has been the highest percentage for complaints so far.