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lastminute com faces legal action unless it pays £1mln refunds, says competition watchdog

lastminute com faces legal action unless it pays £1mln refunds, says competition watchdog
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Investegate |Competition and Mkts Announcements | Competition and Mkts: Lastminute com faces legal action over refunds

Lastminute com faces legal action unless it repays more than £1million in refunds

COVID-19 cancellations: package holidays

Teletext update 24 March 2021: An investigation by the Competition and Markets Authority (CMA) has identified that Teletext Holidays failed to refund many of its customers for package holidays cancelled due to the pandemic. The CMA has now written to Teletext to set out its concerns that the company has not refunded many of its customers in accordance with its obligations under the Package Travel Regulations. The CMA has also set out its expectations regarding how the company should now comply with its obligations. Teletext now has the opportunity to address the CMA’s detailed concerns and avoid any potential court action by signing formal commitments – known as ‘undertakings’ – to refund the affected consumers as soon as possible and take steps to ensure it complies with the Package Travel Regulations going forward.

Teletext Holidays is being investigated over missing refunds - your rights if you ve booked

Submitting. Investigation ongoing Some customers who had submitted a complaint reported that they had been promised a refund for their package holiday by a certain date, but this was later pushed back. Under the Package Travel Regulations, any customers who booked a package holiday are protected and should be refunded their money within 14 days, depending on the reason for the cancellation. CMA chief executive Andrea Coscelli said: “We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law. “We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.”

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