Are Happy Customers the Key to Happy Employees?
certainly thinks so. The same values that make them a great place to bank also make it a great place to work, and their longstanding reputation for outstanding customer service with the local community is a reflection of that.
In fact, the Independent Community Bankers of America recently named First Federal Bank & Trust one of the Best Community Banks to Work For and gave them first place in their bank-size category based on the way they scored on an anonymous survey of employees.
But First Federal Bank & Trust isn t the only example of happy employees creating happy customers. According to a 2017 article from Forbes, which cites a report from Gallup, employees who feel engaged are more likely to improve customer relationships, leading to an increase in sales.