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Remembering a friend: Lightfoot was treasured for his customer service Not everyone knew his real first name, or that he had a twin brother whose name played into his nickname “Melton.” But those who knew Melvin “Melton” Lightfoot said they would never forget him and his legendary friendliness and customer service at the former Holiday Inn on Columbus’ west side, where he served as a “busser” for more than 38 years, continuing on when the facility became the Clarion Hotel and Conference Center. Lightfoot, 67, died the day after Christmas at Columbus Regional Hospital after suffering from COVID-19 for about 10 days, leaving his family and co-workers grieving the loss of a customer service champion who never forgot the importance of a smile and exceeding a customer’s expectations.

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