British Gas dispute pours cold water on speedy boiler repairs
Some homeowners have been told to hire independent engineers and plumbers to avoid long waits
Striking British Gas engineers picket the offices of CENTRICA
Credit: Getty
British Gas customers are being told they will have to wait up to month in the cold snap to get their boilers fixed after the walkout of hundreds of engineers.
The company has told some homeowners to hire independent engineers and plumbers for repairs and then claim the money back to avoid long waits, customers said.
Some say that they have been left out of pocket with bills of up to £400 while they await reimbursement from British Gas.
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by Sue Unerman
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