A matter of customer service
Social Development and Family Services Minister Donna Cox - SUREASH CHOLAI
THE EDITOR: Poor customer service is endemic in TT. So I wish to sincerely thank Donna Cox, Social Development and Family Services Minister, for appealing to members of the corporate and financial sectors to facilitate older people to do business more easily at their different institutions.
When she spoke in March at the TTConnect s office in Chaguanas, she said, “Today I make an appeal that comes from the depths of my own heart, not just as the minister, but as a citizen and the daughter of a senior citizen. Please do something, anything that would relieve our senior citizens of that burden of having to line up at 6 am in the morning to collect their money, when your institution opens for business at 9 am.