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Read later Audio version Summary: Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index (© 42pixels - Shutterstock) There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately. Traditionally, this was done in a time-based or interval-based manner but now there is a greater focus on the use of remote or point-of-service technology to build predictive models. However, there is much more to the provision of service that can make or break a customer relationship, which is why some service providers are now exploring the concept of the customer distress index.

Field serviceField service medicalCustomer distress indexService maxPartner zoneAnalytics planning and data analysisCloud erp financials and supply chainConnected manufacturingCrm and customer experienceCustomer service managementபுலம் சேவைபுலம் சேவை மருத்துவவாடிக்கையாளர் துன்பம் குறியீட்டுசேவை அதிகபட்சம்கூட்டாளர் ஸோந்பகுப்பாய்வு திட்டமிடல் மற்றும் தகவல்கள் பகுப்பாய்வு