DAVAO, Apr. 17 The Bureau of Customs (BOC) - Port of Davao conducted its first Online Stakeholders’ Dialogue for the year 2021.
Participated by the Port’s top exporters-importers and several customs brokers, the virtual dialogue last April 15, 2021 discussed among others, the current policies and procedures of BOC as it now caters to online transaction of goods processed through the Customer Care Portal System (CCPS).
District Collector, Atty. Erastus Sandino B. Austria of the Port of Davao said, “These discussions provide us, in the government and you in the private sector, the opportunity to collaboratively discuss our common goals and viewpoints. And through this, we are able to review our current processes, rationalize our reform agenda, and arrive at better solutions.”
SunStar
+ January 24, 2021 THE Bureau of Customs (BOC) recorded significant strides in its priority goals for 2020, topped by the full automation of its frontline transactions and a 100-percent accomplishment rate on its target to modernize the agency’s risk management processes despite the operational challenges posed by the coronavirus disease 2019 (Covid-19) pandemic.
In a statement Sunday, Finance Secretary Carlos Dominguez III congratulated the BOC led by Customs Commissioner Rey Leonardo Guerrero on its achievements in 2020, especially on its efforts to employ digital tools to automate its operations, curb smuggling, and further improve its delivery of services to the public.
Guerrero said the BOC reached its 100-percent accomplishment rate on fully automating its frontline services by allowing the online submission of documents through its Customer Care Portal System, upgrading its electronic-to-mobile (E2M) system to computerize manual processes, and acce
(MANILA BULLETIN)
The Customs bureau reported that through its Customer Assistance and Response Service (CARES) and concerned offices, they were able to resolve a total of 270 of the 286 tickets based on the 8888 agency statistics from January to October 2020.
“The Bureau of Customs was cited by the citizens’ hotline complaint center for acting upon and resolving 94.41 percent of complaints coursed from January to October 2020 through Malacañang’s 8888 hotline,” the bureau announced.
Ten pending tickets have been resolved last November while the remaining six tickets or 2.1 percent are just awaiting feedback, the bureau added.
During the same period, the bureau said it also processed and resolved 100 percent or 520,507 tickets corresponding to various issues and concerns coursed through the Customer Care Portal System or the BoC portal such as inquiries on online filing, accreditation, and “balikbayan” (returning Filipino) box, among ot
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