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Challenger Inc. and Tethr Sign Strategic Partnership
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Companies partner to combine Tethr s research-backed conversation intelligence platform and Challenger s Effortless Experience Capabilities Builder for customer service training.
“I’m excited about this partnership to further build on the ground-breaking Effortless Experience research that we did while at CEB, now Gartner, and to make it actionable for companies as they invest in training and coaching their agents.” said Matt Dixon, Chief Research & Innovation AUSTIN, Texas (PRWEB) April 15, 2021 Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, today announced a strategic partnership with Challenger to launch a diagnostic designed to measure agent performance before and during Challenger’s Effortless Experience™ training. The Diagnostic will measure ROI on training programs and help service org
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The world of customer experience is ever evolving â we all can agree on that. But whatâs especially fun is when new CX-oriented goals â such as increased advocacy, broader organizational alignment around the customer and full lifecycle journey mapping â sometimes conflict with more traditional goals such as buy-cycle orientation, brand awareness and reach.
The two worlds donât have to conflict, but many organizations have experienced friction between those pursuing the new goals and the old regime.
Is improving customer experience today actually difficult for employees to accomplish? It doesnât have to be, if you create the right alignments.