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While COVID-19 cases surged in the city, the consumer protection division at D.C.’s attorney general’s office saw a surge in complaints from consumers.
The office said in its Consumer Complaint Report for 2020 that it saw 2,264 complaints come in an increase of more than 700 complaints over 2019.
“Everyone felt the surge of consumer complaints,” said Ben Wiseman, director of the Office of Consumer Protection at the DC’s attorney general’s office.
A majority of the emails, online submissions and letters from unhappy customers of businesses came in right after an emergency was declared in the nation’s capital, with April seeing the most complaints of any month.