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Incheon Airport becomes first to achieve ACI Level 4 Customer Experience accreditation
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1st April 2021
ACI World’s customer experience initiative is currently set out in four stages, with Incheon being the first to reach the top tier
Airports Council International (ACI) World has revealed a new level in its ‘Airport Customer Experience Accreditation’ programme, with South Korea’s Incheon Airport being the first to reach the new standard.
When ACI launched the programme in 2019, 45 airports signed up to help improve their customer experience management.
Incheon Airport was one of a select few to reach level three accredited status last year and has now moved to level four. Accreditation included site verification which begins from level four, which was conducted virtually due to safety restrictions.
QAIA wins ACI airport services quality award
AMMAN, Jordan, 29 days ago Jordan’s Queen Alia International Airport (QAIA) has been awarded the title of ‘Best Airport by Size and Region: Middle East’ for airports serving 5 to 15 million passengers based on the 2020 Airport Service Quality (ASQ) Survey. QAIA is receiving the award presented by Airports Council International (ACI) World for the third consecutive year and the fourth time in its history. As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ program despite last year’s significant challenges, QAIA was recently recognized by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide.
QAIA wins ACI airport services quality award
AMMAN, Jordan, 29 days ago Jordan’s Queen Alia International Airport (QAIA) has been awarded the title of ‘Best Airport by Size and Region: Middle East’ for airports serving 5 to 15 million passengers based on the 2020 Airport Service Quality (ASQ) Survey. QAIA is receiving the award presented by Airports Council International (ACI) World for the third consecutive year and the fourth time in its history. As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ program despite last year’s significant challenges, QAIA was recently recognized by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide.
January 2021 632 Airports Council International (ACI) has recently awarded Queen Alia International Airport (QAIA) Level 2 of the Airport Customer Experience Accreditation - in recognition of its efforts towards enhancing offered services and bolstering customer satisfaction. The accreditation program is the first of its kind worldwide designed specifically for the airport industry and dedicated to ACI member airports. The five-level accreditation program guides airports in their approach to customer experience management and identifies new practices that can be developed in the short and long terms in order to progress through the levels. Accreditation at each level is a powerful tool for airports to showcase their commitment to elevating customer experience to passengers, business partners and the communities they serve.