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We have some digital technology, which allowed us to serve people virtually, but we needed to get that up to scale very quickly. … We had the tools, we just had to get up to speed as fast as we could and be ready to help customers, because they still needed to do their banking.
What type of operations do you think you will keep or expand? What aspects of banking will you be glad to see return as the pandemic wanes?
The mobile banking, being able to co-browse and share screens and look at things with customers online. … Webex or virtual meetings. We actually found out there s value in a lot of this.
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Tabatha McKay
(Courtesy of UScellular)
Cell carrier names regional manager
Contributed • February 1, 2021 UScellular has named Tabatha McKay as area vice president/general manager of retail sales and operations for its New England Region.
PORTLAND, Maine UScellular has named Tabatha McKay as area vice president/general manager of retail sales and operations for its New England Region.
This new role will lead sales and operations of both corporate owned and agent retail locations in Maine, New Hampshire and Vermont.
McKay joined the company in 2002 as a retail wireless consultant and has held roles of increasing responsibility, including learning and development instructor, regional training manager, regional talent acquisition manager, associate relations manager, and most recently human resource director of business partners and employee relations supporting the corporate-owned channel.