05.24.21 -- Why You Need A Service Dream Team And How To Build One
By Aly Pinder, IDC Some organizations plan to delay new equipment purchases as they assess what will be their next normal. This will put an outsized strain on the service organization as legacy and aging equipment gets pushed to its limits. The challenge will be how field service organizations can deliver increased levels of support and quality experiences with finite resources. Featured Articles Submitted by Help Lightning "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.