Lauren Bailey Consumers across the globe have adopted digital services into their everyday lives, personalizing the way they pay bills, shop and plan vacations. Now, amid the coronavirus pandemic, they’re using the virtual world to personalize their health care, said Joby McKenzie, Teledoc Health’s managing director in Canada, during Benefits Canada’s 2021 Benefits & Pension Summit. Before the pandemic, only four per cent of Canadians were able to access virtual care, despite this being their preference, noted McKenzie, citing data from Canada Health Infoway. But the survey found, since the start of the crisis, almost half (47 per cent) of Canadians now access virtual care, with 91 per cent very satisfied with this experience.