5 Key Strategies To Improve the Patient Experience Close (Photo : 5 Key Strategies To Improve the Patient Experience) The patient experience describes the sum of interactions patients have with the healthcare system. It also includes how patients perceive these interactions. It is an essential factor, as patients are at the heart of most things in the healthcare industry. Naturally, improving the patient experience of your customers should be one of your priorities. After all, they are the ones who are paying for the treatments. Nonetheless, with new strategies being developed for better patient communication and engagement, it can be challenging to choose the right ones.