? Maintain a frequent two-week cadence of communication with clients ? Host monthly tech status meetings for clients ? Run with new client training and onboarding, with assistance from the Product Lead ? Track the client adoption of Hootsuite on a monthly basis ? Attend and contribute to weekly internal Customer Success meetings ? Maintain and optimize admin documents such as; client audit sheets,FAQs and Product Update Newsletters ? Assist marketing with content such as social media and blog posts ? Actively work with the Product Lead to renew and grow existing accounts ? Handle and resolve client support queries ? Keep client admin accounts updated on Pipedrive REQUIREMENTS: