Action Jackson: What to do if a business is holding your refund What to do if a business is holding on to your refund By Donovan Jackson | March 8, 2021 at 3:27 PM CST - Updated March 8 at 7:44 PM BATON ROUGE, La. (WAFB) - Jason Cross said he paid nearly $1,400 for dentures he was unsatisfied with after they caused pain to his mouth. He added the company is refusing to give him his money back. âBefore I left the office, I asked the girl plain and simple, âWill I get my money back?â Cross stated. âShe said, âYouâll get a full refund,â and I ainât seen a dime from them.â