AFCA names new recruits AFCA names new recruits AFCA has announced a number of new ombudsmen are due to join its ranks in the next several months. A A In a statement, AFCA said it had recruited current ANZ head of legal for dispute resolution, Louise McAuliffe, and Westpac practice leader for business lending legal James Taylor as its new banking and finance ombudsmen. Head of legal, risk and compliance for small-business insurance provider BizCover, David Short, would also join as an insurance ombudsman. Mr Short would join AFCA in August, with Ms McAuliffe and Mr Taylor to follow in September, AFCA said.