AI offers a new kind of IT management for cloud/SaaS service spree SHARE Nowadays, cloud and software-as-a-service buying sprees are giving companies more IT to manage than ever. A little help from artificial intelligence might help keep services from a budget-draining, time-consuming, confusing mutiny against users. Consider the overwhelming service catalogs of cloud providers like Amazon Web Services Inc. catering to customers building modern applications. The number of infrastructure resources and higher-level services, like Amazon SageMaker for ML models that go into a single app might be quite high. Luckily, these same services are making a new class of intelligent tools for service management possible, according to Ali Siddiqui (pictured), chief product officer of BMC Software Inc.