AIOps have come a long way from its defining moment back in 2017. That year, Gartner coined the term to underscore the evolution IT teams would have to undergo to efficiently operate in businesses undertaking digital transformation. Five years later, Gartner’s fortuitous evaluation of IT’s turning point has proven true: artificial intelligence and machine learning are increasingly incorporated across applications deemed critical to IT management. Benefits of AIOps AIOps (artificial intelligence for IT operations) are platforms that use machine learning and analytics to automate and enhance IT operations, including monitoring and service desk functions. The goal of AIOps is to offer insights gleaned from multiple data sources and various analytic technologies to enable: