February 23, 2021 “Due to the confusion over what was allowed and what was not during the early days of the COVID-19 lockdown, among state authorities, and police officials, it led to some level of harassment. Sometimes, they did not understand, and sometimes we did not understand on what exactly was required,” said Amitesh Jha, Senior Vice President at Flipkart, who oversees the company’s supply chain and market operations. However, “two days into the lockdown, at a meeting with the Home Ministry, they basically asked us about the problems we were facing to come up with possible solutions. I was on 25 different WhatsApp groups for each state, which had all the decision makers, police officials, and the authorities were working really hard and fast to address the issues we were facing to make sure that we arrived at what was a most standardised way of operating across states,” said