Authority Software Announces General Availability of Workforce Management Solution at SWPP News provided by Share this article Share this article SUNRISE, Fla., April 16, 2021 /PRNewswire/ -- Authority Software, a leading global provider of workforce optimization solutions for enterprise contact centers, today announced the general availability of Authority Workforce Management. Authority's workforce management solution rounds out an offering of established industry applications that include quality recording management, customer relationship management, and rapid applications development. "We are thrilled to enter this arena and to offer an alternative to existing legacy solutions that at their core, are premise based. Our WFM is 100% cloud native, designed by WFM subject matter experts, and built by us from the ground up with nothing bolted on," said Lou Mandic, the company's chief executive officer. "Our domain expertise in the contact center industry goes back decades, and in designing this solution we sought to make improvements in available functionality, efficiency, and cost."