Press Release – Avis Auckland, 10 December: Kiwis have voted Avis New Zealand for delivering the most outstanding customer service in the car rental industry, winning the company the Gold Award in the Reader’s Digest Quality Service Awards 2021. Reader’s Digest’s independently conducted annual survey identifies the top brands in New Zealand to deliver the highest level of customer service across the five key pillars: Personalisation, Understanding, Simplicity, Satisfaction and Consistency. This year, it polled 1,500 people to reveal the New Zealand companies going above and beyond customers’ expectations. The award is testament to Avis New Zealand’s ability to consistently offer high quality customer service throughout challenging times. In 2020, Avis introduced Risk Free Bookings, delivering increased flexibility by allowing customers to change or cancel reservations, without fees, for rentals due to start before 1 March 2021. In addition, the Avis Safety Pledge reassures customers of the highest standards of safety and cleanliness, and the Avis Digital Check In service minimises contact at the rental station and the time spent picking up vehicles.