Avoiding the 'shiny toy syndrome' - law firms urged to focus on the strategy behind tech investment 24 February 2021 Video Q&A underlines the importance of staying level-headed in face of booming legaltech sector Law firms must avoid the 'shiny toy syndrome' when investing in technology, understanding that it will only work if it is being harnessed to achieve a broader strategy, a Global Legal Post video Q&A interview has heard. Stuart Hopper, former director of practice development, knowledge and innovation at Dentons, said new technology purchases should be considered as part of a disciplined process whereby internal or client ‘pain points’ were identified and the right tech to address them sourced, possibly with the help of providers acting as ‘honest brokers’.