Bank of Singapore taps analytics to improve operations Private banking arm of Singapore’s OCBC Group will use analytics to improve compliance, customer service and the performance of its sales teams Share this item with your network: By Published: 02 Feb 2021 6:21 Bank of Singapore, the private banking arm of Singapore’s OCBC Group, is planning to deploy artificial intelligence (AI)-powered analytics to improve compliance, customer service and the performance of its sales teams. The technology, to be supplied by SAS, will connect disparate data across structured and unstructured data sources. It will also offer in-depth text analytics that enables financial institutions to delve deeper into conversation topics, sentiments, and gather due diligence insights.