The buzz-phrase 'connected car' has been bandied about for years. Jack Carfrae asks how fleets can actually use the data to sharpen up SMR. Have you ever sat through a conference - more likely a webinar, these days - and listened to somebody talk about all the great things you can do with connected cars? The expression has been thrown around for a dog's age and is usually accompanied by terse discussions about who owns the data. Behind the politics, modern cars rack up oceans of information, which has the potential to be channelled into anything from safety to route planning or e-commerce initiatives. Service, maintenance and repair (SMR) is also on that list, and it's a big one for fleets; get sight of some relevant data, apply it accordingly and you can instantly better your efficiency and bottom line.  Â