We hear from an essential figure in that period. Tesla owners are talking in part to a bloomberg expansive study, thousands of model three owners. We examine whether parts and to parts. Re up Twitter Announces it will stop all political as on their platform, with the ceo saying it is not about free speech, it is about paying for reach. The sentiment was not echoed by facebook. They reported earnings and reassured their stance when it comes to political ads. Brandcebook ceo stayed on during the Earnings Call. I expect this will be a very tough year. We try to do what we think is right, but we will not get everything right. This is complex stuff. Anyone who says the answers are simple has knocked out long enough about has not thought long enough about the nuances and challenges. I get that some people are going to disagree with our decisions and think they may have a negative impact on things they really care about. But i dont think anyone can say that we are not doing what we believe or that we have not thought hard about these issues. Taylor i am joined now to discuss that. How much more pressure is Mark Zuckerberg under today than he was two days ago . He was already under some considerable pressure, you have biden, elizabeth warren, alexandria ocasiocortez piling on. I think Mark Zucherberg and sure jackim not dorsey really tips the scale that much more. Certainly what jack dorsey and twitter did on wednesday, it takes away one of Mark Zuckerbergs arguments, right . That his peers at twitter ban google are all doing the same thing and google are all doing the same thing when it comes to political ads. Taylor one half of 1 of revenue, which is the political ad contribution on facebook. Why even get in this controversy to begin with . I think that is a great question. Certainly, that is a point any people have made. That facebook would not be giving up really that much revenue if it decided we will just stop taking political ads and take ourselves out of this part of a conversation. I think the argument Mark Zuckerberg is making that is the argument Mark Zuckerberg is making. It does feel like he really believes it, is that facebook does not want to be in a position where they are asked to censor political speech, right . He really sees it as a free speech argument. There are politicians who agree with him. He does feel like a principal stand rather than a stand that is motivated entirely by money. Taylor facebook has one half of 1 of ther has 500 of revenue coming from political lets. Why is that their decision to weigh in here . Easier decision to say were going to stop taking candidate ads, ads related to hot button issues Like Health Care or abortion or taxes. Those kinds of margaret has missed are a tiny fraction of a company that is already the size of facebook. Twitter has never been a place that is large enough or where the as were targeted enough to be appealing for political related advertising. Dorsey, given credit for taking a position and sticking to it, but it is also true that it is easier to take that kind of stance when the advertising and he is talking about is relatively insignificant on twitter. Taylor you write a Bloomberg Opinion column in you get hundreds of comments an emails coming in. Using that as a sample data, who was right here . Are dont think my comments necessarily representative, but i do feel like the facebook is in the cycle where nothing they do was write. This cycle where nothing they do is right. It is also true that look, they are a place that has an audience of a couple billion people plus on a daily basis. The choice that they make has an extremely large impact both on who gets seen, whose voice gets hurt, and that is why there is so much tension on the policy choices that facebook makes and on how they write their algorithms. The choices of one Company Controlled almost entirely by one man are so important in the discourse of the country in the world. Taylor you write a very obvious question that i have failed to ask up until this point, which is, how did google managed to stay out of all of this . I dont know. This is one of the great , onlines of advertising advertising controversies alessio years. Who has managed to stay out of the fray . Google is the largest advertising seller in the world. They somehow, while Mark Zuckerberg is taken these visible stance on free speech and gotten criticized by everybody from the president on down for how they handled political candidates and their advertisements on facebook, google has said nothing as far as i can see, can they really have not been called to account. I cant imagine it will stay that way, but have just let Mark Zuckerberg take the fire. Taylor i want to jump over to another big tech giant that has been reporting, that was apple, yesterday. Apple created new ways to boost iphone sales. During an Earnings Call, executives put aside the typical praise of design and technology, and instead they talked about installment plans, trading programs, and giveaways. Iphone sales fell in the latest quarter, but overall revenue grew. How are they doing this, juicing up sales with other products and other plans . In a world where iphone sales, revenue from iphones is going down 9 . The fact they are growing overall when their products are not as hot as they used to be, clearly they are doing something right. People are out there buying apple watches, pain them from my services paying them from for online services. Thatey can continue to do and keep things moving forward, the question is, why do investors care . Why dont they just get behind this . Taylor what is the plan that stood out to you the most . Is it trading and phones for value, talking on apple tv if you purchase a new device . What did executives on the call feel was the most significant to boosting the extra revenue . Washe answer is cook basically asked, what are you going to do . It was more a case of, we are going to be flexible. We are going to do things in a reasonspecific way regionspecific way. China was helping them there. Where not going to charge as much money we are not going to charge as much money. Lor shira, your take on they are having to kick like crazy in order to stay afloat and keep lighting. This is a company that is going to have to work a lot harder. They wouldve been really disappointed toward three years ago. What they are doing with installment plans, basically effective discounts, through tradeins of older devices and things like that, they could get even more aggressive on price if what they are really interested in is getting devices into the hands of more people come on you were devices in the hands of more people, then trying to sell them on things like music subscriptions, more applications, video games, things like that. I am very curious to see when their Service Launches on friday, however how apple. Taylor they were also hooked on this new device. You described it as a gift to the fan base, if you like. We talked about how wonderful the content was, but at the same time, underpinning that. We like it, we want them to like it, we spent money on that. He is creating an audience now, not selling devices. He is basically doing audience duration. That plays into the service model. If you are an investor, services have twice the gross margin of apples hardware. Taylor talk about that strategy as well, with the apple card. That was also a similar strategy, where not only are they getting people to take out for purchase or apply for an apple card, youre also getting a product. It is another way to effectively discount the price of the new iphone. In apple card, perspective, in a place like the u. S. , the vast majority are so full by the telephone carriers, verizon, at t, and others, what apple is doing with things like the card discount or installment appleose are only canvas control the phones that it sells itself, and that is always going to be a fraction of the price is sold in the united states. And ian king and shirs ovide, thank you both for joining. Interest stocks reported avenues that missed analyst estimates. Shares fell as much as 20 to a level just above the companys april ipo price of 19 a share. Thirdquarter revenues posted nearly 280 million, compared with analyst estimates of 282 million. Coming up, bloombergs new survey shows while the model to struggles for service, the battery is like no other. We break down the numbers, next. If you like bloomberg news, check us out on the radio, Bloomberg Radio app, or in the u. S. On sirius xm. This is bloomberg. It is the biggest survey of tesla drivers ever conducted. Bloomberg pulled almost 5000 model three owners with a questionnaire. The data reveals many of teslas troubles are coming from the repair shop. W. R for more is david is Service Improving are not . Or not . It is, but still has a way to go. The number of complaints have come way down as the quality of the vehicles has gotten better, but it is still taking too much time in the opinion of customers for tesla to come out and make repairs for vehicles, particularly after there is an accident. The reason is because they have been going sales of the model three very rapidly. A decade growing sales ago, gangbusters in the u. S. , the dealers could not getting of Service Techs hired to meet all the demands for warranty work, basic repairs, and services. In their case, they are sending people out to do this work. Up with itto keep and has a is having a tough time with it. Taylor what is the problem, is it a supply chain issue . They cannot train their employees fast enough with the technology, for example . What is the real issue . It is kind of all of the above. We have many more call cars and owners of there. It is difficult to get people to service them. That is one part of being a big becomesany that really like General Motors or toyota or volkswagen, with an advantage , with company like tesla a big upstart, it is very easy for them to take care of these sorts of things. Tesla is still building that out. They are still really getting the whole sales and Service Operation in place. Is stilltself relatively new to the market, so they are still working bugs out. Common complaints are things like scratches, it comes down to basic craftsmanship when building a car. Improving, when models are new, they often have these issues. Many of many were vehicles out there have a lot of those problems, and they are just catching up to the fact that they are becoming a regular car company now. Taylor it is interesting that this is on the rise. You have covered all of the auto sector. It is in your company, how much of it is an expectation that these kinks will be worked out eventually . There is always an expectation issue. Tesla has an advantage here in whatever they have had whenever they have had quality issues, there has been a lot more tolerance from the customers, because tesla owners like the electric drive, they the touchscreens, the technology in the vehicle, so they are pretty forgiving when there are small glitches or steps when it comes down to quality. Thes an issue where customer sent to be pretty tolerant, but it is an issue of ringing up the infrastructure and getting enough people to fix them. Taylor as we know what has look, it is all about the battery. Someone said charging my tesla at home means i never have to think about it, and other people complain there are not enough superchargers nearby, even though those have been promised. What is the take on the battery . Peoplebattery itself, have not had problems so much with the battery. By far, there were more craftsmanship issues. When it comes to charging, people out on the road need a supercharger that they can get access to wherever they are. This is true for all electric vehicles, really. The whole world of supercharging is kind of building itself out as we see more vehicles, more electric cars purchase across the country. Behind the be population of electric cars back there, and that is probably true for tesla, according to the survey. People are happy when they can charge the car at home and not worry about it, but people putting more miles on the car and need a charge out there, onre is an electric station every corner, you have to wait for one, it makes a little bit more difficult. Taylor while we wait for part three of this amazing some session amazing survey that comes out tuesday, november 5. Thank you, that was bloombergs david welch. Coming up, raging fires, blackouts, superstorms, and more all this and more threats to the power grid that keep the world going. What the solution might be to stay in charge. This is bloomberg. California Power Companies say that blackouts limit wildfires. Pg e restored forward to nearly 330,000 customers, but extreme weather events candidly people without access to sell networks and the internet. According to the fcc, 17 of cell towers in Sonoma County were down on wednesday. What can be done to preserve utility grids from the effects of Climate Change . Our next guest is working on that very question. It is ashley phillipson, the project leader for Grid Resilience and Intelligence Platform over at stanford ai tosity, using redistribute power to necessary systems during say, a superstorm. Ashley, great to have you. Wo of threeyear t of this project. What are the major challenges your confronting . Unfortunately, firefighters here on the west coast have become pretty regular, just like the seasons. Same thing on the east coast, we are having regular hurricanes that are increasing in power, and we have to learn how to deal with these. How can we have a more flexible, adaptable great grid . Trying to figure out ways to essentially have new tools and solutions in our toolbox, like ai, Machine Learning that can absorb and recover from these events. Taylor walk me through some of the solutions you have found so far. Basically, we look at wildfires, ice storms in vermont, wildfires in the west coast, and we are looking at things like predictive analytics. How can we look at actually figuring out where crews should be placed in advance of a wind event . In our absorption use case, we are using a method that uses Machine Learning to figure out, how can we balance the power balancing with water heaters, electric vehicles, that actually allow us to have a more flexible grid to observe these events . Taylor i love that you talk about solar inverters, because when you shut off the power, you can have a solar panel. Does a solar panel run on battery, the batteries are 10,000, also connected to the grid. When do we start to see the solar power become a solution instead of also tied to the great . The grid . Absolutely, we are trying to really capture value from distributed Energy Resources and being able to being connected to the main source of the grid, but also being able to, in terms of outages and all these kinds of great events, being able to still have the lights on and keep the Mission Critical appliances running. Like in hospitals, nursing homes, you want to be able to utilize batteries, even electric vehicles, essentially. There is a lot of opportunity to tap into these kinds of solutions. Taylor im thinking of edison, pg e, they dont have access to technological upgrades or upgrading the infrastructure is too expensive, how much of that is also coming into play here . We have told different utilities and coops who are advisory members to this project, because exactly, they are interested in the work we are doing and they realize any to integrate some of these solutions into their business plan. They are trying to also learn as we are doing this research how they can integrate that and utilize this, as well. Taylor pretty much every day, i hear the word ai being thrown around. How are you using ai to help . A perfect example is using image recognition. A lot of utilities and coops are using drones to actually be able to run the wires, take photos of distribution poles, and identify, are they tilting one way, is a vegetation growth, could that be a fire hazard . And monitoring that, in addition to human crews. Creating more efficiency. Taylor if that is not a phd student, i dont know what is. Gip, think you so much for joining. Coo,ar from facebooks sheryl sandberg, next. This is bloomberg. Taylor this is bloomberg technology. Im taylor riggs in san francisco. Facebook has seen its share of recent rain clouds with antitrust issues, cryptocurrency pushback, and data breaches hanging over his head. One of the most controversial stances was recently announced by ceo Mark Zuckerberg, who said facebook will not and political ads even though they are known to be false. In an exclusive interview after the Company Posted earnings, Caroline Hyde got perspective from facebook coo sheryl sandberg. This is less than 1 of our revenue and revenue is not worth a controversy, but what mark said is we believe in Free Expression, we believe in political speech, and ads can be part of that. I think where we are leading is on transparency. We put out an ad library, we announced a president ial ads , and that kind of transparency we think is really important to people understanding. You also talked about investing in protection. One of the things we talked about on our earning call is the size of the investments we are making, prepared for 2020, working with election commissions all over the world, hiring engineers, using machines, using human reviewers, really doing what we can to make sure people are kept safe. Caroline do you question your decision or standby the fundamental reasoning . Mark just said on the call that we have thought about this for years and certainly we have been thinking about it now and we fundamentally believe political ads are an important part of the dialogue and can be important against incumbents, important for new views, but we also believe Free Expression across the board is something we stand for as a company, and people all over the world are using that. Certainly politic