BNZ glitch causes transactions, balances to disappear 1 Apr, 2021 10:55 PM 2 minutes to read A BNZ glitch has left customers concerned. Photo / File NZ Herald Banking customers have expressed concern that payments made from their accounts aren't reflecting in the BNZ app. This morning the bank confirmed the issue via social media, saying it was working toward a fix. "We are currently experiencing issues with some customers not being able to see transactions or balances via the app or internet banking," the statement from the bank says. "We are working as hard as we can to fix it and we hope to have it sorted ASAP."