May 31, 2021 As companies attempt to recover after a rough 2020, their main objective is to do more, with less. By Gean Botha, MD of Programmed Process Outsourcing Budgets are stretched, human resources are stressed and the toll of working through a pandemic is evident in the workforce. During these challenging times, businesses need to think critically about their core, revenue-generation functions and look to streamlining everything else. The most effective way to cut costs is not to spend less but rather to increase efficiencies. Rather than expecting internal resources to do more – which will only result in decreased overall productivity – it is a far smarter move to introduce Business Process Outsourcing (BPO) into the equation.