BRHD trying to keep up with the COVID hotline call volume BRHD trying to keep up with the COVID hotline call volume By Rachel Hirschheimer | February 4, 2021 at 12:15 PM EST - Updated February 5 at 8:25 AM CHARLOTTESVILLE, Va. (WVIR) - The Blue Ridge Health District (BRHD) says itâs trying to hire more full-time workers to answer calls coming into its coronavirus hotline. âWe now handle about 700 to 800 calls a day,â BRHD Assistant Public Information Officer Sally Goodquist said. There was only one phone when the hotline opened up back in March 2020. Now, there are 21 phones operating from 8 a.m. until 4:30 p.m. Monday through Friday. And though staff and volunteers are able to answer around 800 calls, the department says it tends to receive nearly 1,500 calls.