Heartland sees post-holiday increase in shipping returns, shopping Heartland sees post-holiday increase in shipping returns, shopping By Noelle Williams | December 26, 2020 at 8:25 PM CST - Updated December 26 at 10:14 PM CAPE GIRARDEAU, Mo. (KFVS) - Christmas has come and gone, but people are still finding themselves both buying and returning items. “It’s just our first day. We’re seeing a lot of returns; shipping volume is the highest I have seen since I have been working at UPS this whole December,” said Brandon Leffler the owner of UPS store in Cape Girardeau. He said he expects to see a high volume of return items in the next couple of weeks. “People aren’t able to get out and shop in stores, so a lot of shopping is being done online.”