Centerfield’s Dugout Platform Enhances Omnichannel Capabilities with AI-Powered Chat Centerfield’s Dugout Platform Enhances Omnichannel Capabilities with AI-Powered Chat LOS ANGELES, Dec. 17, 2020 — Centerfield (https://www.centerfield.com), a technology-driven marketing and customer acquisition company, today announced the addition of AI-powered chat to its customer acquisition platform, Dugout. Centerfield optimizes millions of shopping experiences for the world’s leading brands. Dugout is now able to engage with customers via an automated chat experience that quickly understands shopping intent and enables a smooth handoff to a purchase via e-commerce, sales center or other channels. These advancements have boosted total sales and reduced costs while receiving positive feedback from users.