“As a result, CBUAE has issued [the] UAE’s first comprehensive financial consumer protection regulatory framework that defines the relationship between the financial and banking service providers and consumers in order to ensure the protection of financial consumers and continued confidence in the sector.” The new measures are designed to improve the quality of information provided by financial institutions about products and services, as well as offering a more effective and efficient way of settling disputes, the regulator said. This includes a requirement for banks and financial institutions to put in place an independent and fair complaint resolution system to receive and address consumer complaints, it added.