Chatbots, Emojis, Ghosting and More: New Intercom Study Unco

Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don't) from Customer Support Agents

75% of U.S. consumers say communication that makes them feel valued is a top factor in continuing to do business with a brand, but generations are...

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