Clarabridge Intros AI-Augmented Quality Management Solution Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the business side, contact centers and customers are now interacting in all-new ways, and expectations have again shifted around how customers expect to be able to interact with companies. As this shift occurs, offerings that empower agents to work more efficiently and address customer needs quickly while maintaining consistent service across all channels are needed. To help on this front, customer experience management company Clarabridge (News - Alert) has released a new integrated Quality Management (QM) solution that offers intelligent scoring, agent self-coaching, and integrated workflows for contact centers to step into the next generation of support.