The past 15 months have cemented the importance of moving employee- and customer-facing systems to the cloud, but many agencies are still far from that desired end state. In some cases, budget and leadership buy-in remain insufficient, and the challenges of moving to zero trust security loom for virtually every organization. FCW recently gathered a group of IT leaders to explore how a year of maximum telework and nearly all-digital operations has altered the role cloud services play in supporting agency missions. The discussion was on the record but not for individual attribution (see below for the list of participants), and the quotes have been edited for length and clarity. Here’s what the group had to say.