I spend hundreds of days a year working on these companies. Why didnt you do it . Man 2 i thought that we did. Lemonis holy [bleep] but we cant always fit everything im thinking into the show. So tonight, im gonna give you an inside look at an episode from our Second Season worldwide trailers. Watch whats about to happen. Over the next hour, im gonna take you behind the scenes to share with you what i was actually thinking during filming. Tom marcus, we didnt do a cost analysis. Lemonis oh, what a shocker. You didnt do a cost analysis again. Share some secrets. What nobody knew i think maybe you knew is that i had a 103degree fever. Nancy youve got that right lemonis . And give you an honest assessment of my decisions. I probably felt pretty stupid in that moment. Tom i cant work with you. Nancy the deal is off the deals off lemonis the deals off my name is Marcus Lemonis, and this is an inside look. Man 3 all right, cameras rolling. Man 4 audio speeds. Man 3 all speed. All right, guys, whenever youre ready. Lemonis with me tonight is amber mazzola. Amber no. Lemonis shes the why are you int why are you interrupting me . Its not your show. Amber im the producer. Its my job to get it right. Lemonis its your job. And so with me tonight is amber mazzola. Shes the executive producer of the show, and quite frankly, been my confidant and my friend for over five years. To say weve been to hell and back would be an understatement. Weve seen everything you can imagine, and weve chosen one of our favorite episodes to give you an inside look. Worldwide trailers designs, builds, and sells concession trailers, mostly to food vendors. Tom etheridge and nancy pappas started the company in 2001 and took it from a backyard startup to a multimilliondollar business. Nancy you got 50 , i got 50 . Lemonis tom and nancy were a couple, and although their relationship came to an abrupt end three years ago, they have continued to Work Together. What people dont know about this whole process is that you know everything about the company before i go, and i know nothing about the company other than their name and what they sell. I dont see financials, i dont know what their Balance Sheet is, i dont know what debt they have. You give me a summary of what kind of business it is, i tell you if im interested or not. Amber but ill say to you, okay, were looking at worldwide trailers. Lemonis right. Amber youll google them, cause you want to see their company, you want to see something about them. Lemonis yeah, ill google them. Amber well, you can lemonis you want me to make a deal on google . I try not to rely too much on it. I dont do that. I want the questions that i ask to be very authentic. I have a tendency, if i know too much, to not ask questions. Amber thats what happens sometimes. Its all in your brain, in your head, and you dont ask questions. You know the answer. Lemonis i think ive gotten better at that. Amber right. Lemonis worldwide trailers brings in 4 million in revenue, but their profits have flatlined around 400,000. From my experience in this industry, worldwide trailers should be making way more than 10 profit. I know theres a huge market for what tom and nancy make, and if i can grow this company as big as i know it can be, i stand to make millions. Hi. Im marcus. Eva im eva. Lemonis nice to meet you. What do you do here . Eva what Everybody Needs me to do. Im the office assistant. Lemonis well, where will i find tom and nancy . Eva in the back. Lemonis she actually hold on a second, pause that for a minute. The conversation was much longer than that, by the way. Amber well, we had you know, we have to say a lot in 43 minutes. Lemonis i know, but theres moments where you cut out content that you just dont find interesting but that other people would learn from them. Amber do you remember back to what you learned that was so fantastic from her that youd like to tell us . Lemonis no, i dont. Amber okay. So, youd like to prove a point. You cant really prove it. Lemonis probably, yeah. Amber okay. All right, lets keep playing. Eva this is where everything takes place. They outfit here. Lemonis and so are they made here, too . Eva no. Theyre actually built from steam up in our georgia factory, and then theyre delivered down here. So, they pretty much come to us like an empty house, and we install everything. Lemonis ill find my way. Its just on the way back there . Ill find my way. Eva nice meeting you. Lemonis nice meeting you. Take care. Nancy hi, marcus. How are ya . Lemonis how are you . Nancy nancy pappas. Lemonis nice to meet you. Nancy nice to meet you. Tom hey, marcus. Tom etheridge. Nice to meet you. Lemonis how are you . Tom good. Lemonis this is the headquarters for worldwide trailer . Nancy yep. Tom this is the headquarters. Lemonis how much revenue will your company do . Tom we did 4 million last year. Lemonis and so how much of that actually fell to the bottom line . How much did you make . Tom maybe 400,000. Amber you have a lot more hair here. Lemonis no, i dont. Not there i dont. No. Amber you do. Lemonis i dont. Look at how much forehead amber its on the sides, its lemonis thats cause i wasnt trimming it tighter. Tom weve built mortuary trailers, casket trailers. Were pretty good at what we do, marcus. Weve been doing it for a long time. Lemonis whos that . Tom thats kita. Nancy thats kita. Tom thats the shop dog. Nancy yeah. Lemonis whose dog is that . Nancy mine. Tom its my dog. Nancy no, no. Thats my dog. Lemonis your dog, his dog . Nancy no, its mine. Lemonis oh. Tom it used to be my dog. Nancy no, it was ours, and she stays with me. Lemonis oh. Nancy we were a couple for 20 years, but were not together for the last 3. Lemonis hows it working together, and is that odd . Nancy i dont really have any issues as long as nobody gets in my way. Lemonis ill make sure i stay out of your way. Did you think it was necessary when i said i would stay out of her way, that you would just have that awkward silence for a moment while shes chewing her gum staring at me . Amber well, i mean, it really happened. She had a huge crush on you. There was a lot of Awkward Silences while she just stared at you and chewed her gum. Lemonis she was like. Amber uhhuh. Lemonis i was hoping i could get a tour of the place. Do you guys want to give me a tour . Both sure. Lemonis oh, wow. Nancy yeah. Lemonis and so, is this essentially a commercial kitchen . Tom yes. Lemonis okay. French fries. Nancy yes. Lemonis is this the passthrough window for nancy yes. Tom thats your serving area. Lemonis and so id come up, order my order at one window, pick up at another window . Nancy yep. Lemonis and so what is the cost to make Something Like this . Tom you know, thats a good question. Nancy i could figure it out in my head real quick, but i need a piece of paper and a pen, but lemonis i thought you said your head. I have to ask you this question when you put these people through a background, what do you say to people . Like, hey, this guys coming to potentially invest in your business. Please do us a favor have a few answers. Amber well, they all know and they all watch the shows, so it doesnt make sense to me that still in season 2 that 3, 4, 5 lemonis 6. Amber 6 that they still dont have their stuff together. Lemonis as a producer, how do you feel about amber i used to laugh in the beginning, and then now im like, its kind of ridiculous, cause now i feel like you guys all know the drill, you know what were coming to do, and i feel dumb for doing this business, cause i feel like they should be more on top of them for you to be interested in it. Lemonis so, nancy, why do you make them in two different places . Nancy because everybody who works at the factory in georgia has been doing it for 20 yearsplus, so theyre very good at what they do. The reason we have an office down here is cause he and i are here, so we wanted the finished product to be here to see the end result. Lemonis so how much efficiency can be improved if you made everything in one place . Tom were paying two mortgage payments. Thats like 2,300 bucks a month. Nancy yeah. Tom and also, every trailer that gets built there has to be transported here. Nancy 60 grand is what were paying in a year to transport them just down here. Lemonis to me, efficiency equals margin, margin equals profit, profit equals another bmw, right . Tom why not . Lemonis you know, the only that weve ever ragged on in this show is when people have bmws. Amber i think its kind of ugly to me when you go to invest in a place and theyre saying they need money, and their cars a bimmer. Im not gonna, like, own a tesla and tell you i need help financially. Lemonis would you move . Nancy absolutely not. I live on the beach. I cant move. [ laughs ] amber why invest in a Trailer Company . Lemonis because you told me they were really good characters. Amber but i thought it fit into your portfolio because of rvs. Not at all . Lemonis i think there was definitely things that i understood about their business that were similar to the rv business. I really looked at this trailer business and said, okay, how do you streamline the manufacturing process, and how do you steal ideas from the rv business . And so i think my knowledge of the rv business and the rv manufacturing space would lend itself to this. I just didnt know they were gonna be bat[bleep] crazy. You guys have a successful business here. It does 4 million a year. You didnt just wake up on the wrong side of the bed and trip into 4 million. Nancy right. Lemonis youve done very well, but, i mean, i can see why you guys called me. Nancy um, who called you . We you all called us. Oh, you called him . Tom well, i spoke to them. Nancy oh, you did . Tom mmhmm. Nancy oh, okay. And the first place, that right there, i was never aware of that, so, yeah, im not happy about this at all. You sending something in youve been lying all this time, making it look like, oh, they called us and picked us out of the blue and out of 100,000 people, and all this kind of stuff. In the meantime, youre sitting there lying every day. Tom some people dont know any better. So you have to help them help themselves. Nancy i dont need no help. Tom you sure do. Nancy no, you need help, because youre a pathological liar, is the way i look at it. What did you say about me . Tom nothing that everybody dont already know. Nancy okay, well, i need to see what was said. Tom its funny how youre more interested in an application than improving the business. Lemonis listen, i have to tell you but i came to do business, and for me, its all about business, and so nancy thats it. Thats why none of it should have been in anything expect for business, so hopefully, thats all that was in it. Lemonis im telling you that i wouldnt have come if i thought it was gonna be a circus, i wouldnt have come. Nancy thats it, then. We dont have a problem. Lemonis nancy, why dont we go outside and talk, okay . Nancy all right, lets go. Lemonis it was very uncomfortable. I think that tom ultimately reached out because he felt like she wasnt gonna listen to him, and i think she ultimately reacted that way because she doesnt want to be seen as somebody that needs help. And i thought he was a little smug about it. It was a little uncomfortable for me, cause it almost felt like he set her up. Amber now youve also found out that youve come into the middle of a like a lemonis domestic relationship. Amber yeah, domestic relationships. Lemonis i had never, ever invested in a business where the partners were exes and it was a tense relationship. Its like, you see people break up in business, and they can continue to do business. But in this particular case, its like walking into a giant [bleep] show. Im already sensing that these two cant communicate well together. Any time youre in business with somebody that you have a scorned relationship with that doesnt bode well for the business. Nancy i mean, ill be honest with you if we didnt have this business, i would never speak to him again. Lemonis why dont you buy him out . Nancy because he wouldnt let me. Lemonis has he tried to buy you out . Nancy no, and were not in positions to basically buy each other out as far as the amount of money the thing is, yeah, we were together 20 years. Tom just made some really bad choices and he starts banging this girl. She just kept working him and working him. Shes like, you know, hey, can i [bleep] this took place for about a month before i found out. I knew he was up to something, so 2011, february 6th, i get my [bleep] out of bed at 5 30, cause im like, i know [bleep] doing something. He starts tramping her into my [bleep] beach house. Up in my bedroom, laying in my bed in my [bleep] spot. I grab her [bleep] hair, her eyes are like [bleep] cue balls. She rolled out, tom turned over, and hes like, nancy i [bleep] punched him so [bleep] hard, i gave him a black eye. And then our 50,000 viper which was a 95, 6,000 miles, aint never been touched but with white gloves i took my [bleep] keys like a pitchfork, and i wiped out every panel that i could basically get my hands on, went home, packed my [bleep] up, and i left, and i aint never dealt with it since. So, whats a guy like you doing being single . I already laid it out. I told my sister. I said, oh, hes a great guy. Great guys always lemonis you dont even know me yet. I could be crazy. Nancy i said, oh, hes gonna have three kids. Lemonis no, no kids. Nancy . Be married. Lemonis no. Nancy chingching. Lemonis did you think it was funny that she was flirting with me . Amber oh, my gosh, yes. I could have played, like, a whole scene of that. We had more. We have way more. [ laughing ] she, like, touched your chest. Lemonis i think in that moment, what i probably thought more than anything else is, what did i get myself into . And what nobody knew i think maybe you knew is i had 103degree fever that entire day. And so im sick, its hot as you know what, now shes telling me about beating the crap out of his girlfriend who was having sex in her bed, and now shes asking me if i want to go out, essentially. Amber right. Lemonis . In a matter of, no b. S. , less than five minutes. Amber and so now what are you like, what goes through your head . Are you like, why am i here . Lemonis i think looking back, i was probably more embarrassed and more shy, cause im shy when it comes to stuff like that. But i never really thought that when i decided to make a show about business, it was gonna be going all the way down into literally their personal lives. Amber do you remember this . I have this little thing, this little nugget that ive saved. Lemonis hey, marcus. Just wanted to tell you have nice eyes. Amber your partner, nancy. Lemonis where did you get this . Nancy she stuck that in your coat pocket. Remember when we were way across georgia . Lemonis like, how long have you had this . Amber when did we shoot the episode . Lemonis three years ago . Thats pretty good. Nancy you come in here and make me feel like our inventorys off. I would beg to differ on that. Lemonis then go out and count it yourself if im wrong. I think we should have drinking game of how many times she puts lip gloss on. Amber [ laughs ] nancy i still love you, though, marcus. Can we go out on a date now . Lemonis [bleep] you. Lemonis before i make any investment decisions, i want to go to waycross, georgia, and see this manufacturing facility. [ cellphone rings ] well, i talked to the reporter again, and shes like, oh, yeah, ive been talking to them for two days. Amber maybe we should record this. Youll see this is what the our lifes really like. He just gets on calls when were supposed to be shooting. You ready to do our show . Lemonis you ready to. Amber [ laughs ] whats your comeback . Come on. Lemonis lets keep going. So, is this an entire manufacturing process . Steve this it here. We build everything from scratch, you know, from the frame up. If you want to take a look at lemonis yeah, i would. Steve this trailer, thats a mobile daiquiri trailer. He has his daiquiri machines, and hell serve out of this side. Lemonis you know what that scene reminds me of . When i was a kid and i worked at my familys dealership, i remember my dad really being focused on the importance of understanding what really happens on the front lines. Amber well, i think you do that really well, too. You get your hands dirty, and you do that in all the businesses. Lemonis and so i always encourage people, if theyre gonna invest in a business, go to the absolute front of the line and hang with those people. Theyll tell you everything. Why is there just stuff everywhere . Steve you know, we dont want to have axles outside. If we have room to put them inside, they need to be inside. Lemonis do you know how much in Raw Materials you have on the ground at one time . Steve i couldnt tell you right now. Lemonis you dont inventory it . Steve four years we have not done an inventory. Amber you do inventory a lot in all these episodes. Lemonis its a common theme. Inventory is one of those hidden jewels that will show people where their money went. How you treat your employees tells me what you think of people. The way your factory line runs tells me what you think of process. The way you treat your inventory tells me what you think about product. You guys want to show me how to weld something, show you how to do your job . Come on, lets go. Show me how to do this. I didnt have gloves on. That was not smart. And i think too often, investors, owners, forget to get on the front lines and create that relatability, and then they wonder why they dont understand like, why nobodys telling them whats happening in their business. You dont want me to take your job, do you . Man 5 i dont think i got to worry about that. Lemonis [ laughs ] ive seen both facilities now, and i think worldwide trailers has a lot going for it. Although theres some real issues between inventory, shipping, and the production process, what im really concerned about is the behavior between tom and nancy. Do you remember getting me dressed for that . Amber mmhmm. You were sick. Lemonis i was really sick. Amber you had pneu you had walking pneumonia. Lemonis right. Amber i made sure you had dayquil. Lemonis you didnt make sure i had it. You poured it down my throat. Amber i d i needed you to shoot this episode. Lemonis so you were more concerned about your episode than my health . Amber no, i of course i was concerned about both, but we have a show to finish. Lemonis great. Tom so, whend you start drinking . Nancy oh, i. Ive always drank. Amber what did you think you could make with this business . Lemonis i really thought that this business could go from 4 million to 10 million pretty quick just by changing the distribution model. Tom good to see you. Lemonis i met a labor force in waycross that i was really impressed with their dedication and their effort, and i was impressed by the guys there. Nancy theyre really good. Theyre very good, and lemonis considering what they have to work with. I think the inefficiency that i found there is bad but fixable, and if you take good people and a bad process and you can fix the process, then their output can grow dramatically. Communication is a risk thats very obvious to me here. Do you guys think you could Work Together . Tom