One of the biggest delays in getting an insurance-covered collision repair completed – the appraisal – has pretty much been eliminated by online submissions. But shops listed as preferred by your insurance carrier can be faster still, thanks to direct claims submissions and automatic approvals on any additional required work (within limits). It’s at this stage (when the appraisal has been completed, but before any work begins) that you want to review that document to see exactly what’s going to be done and with what type of parts. Unless your ride is less than a year old (or if you have a clause on your policy that indicates factory original parts only) you may find that aftermarket, remanufactured, and even used parts may be listed. It’s helpful to review this with someone who knows the jargon to guide you through the maze. If you have any problems with your insurance company’s choice of part sources, you need to get things straightened out quickly before the shop orders the required components. Most body repairs prefer factory parts over aftermarket for a better fit and easier installation and you may have the option of paying any extra costs to upgrade to factory pieces.