COLUMN: GDPR a CX opportunity GDPR is not just a privacy constraint. It’s a customer experience opportunity. With the deadline fast approaching and as the number of cross-industry surveys show, the General Data Protection Regulation (GDPR) is a burning topic among almost all institutions. The survey findings are sobering at best. According to a survey conducted by Veritas, 48 per cent of the respondents indicated they do not have mitigation strategies for personal data breach events. Sixty per cent expressed inability to detect and report data breaches within 72 hours. According to Bitkom, the German Federal Association for Information Technology, German companies often lack the basic organizational requirements to ensure data protection. Forty-two per cent of the respondents indicated they do not have procedures and internal processes to handle personal data.