Created: December 22, 2020 08:35 PM The normal stress of the holiday travel season has a new wrinkle this year as families are forced to change plans and navigate the complex rules enforced by commercial airlines. For tens of thousands of travelers, that process has been anything but smooth. According to a new report from the U.S. Department of Transportation, complaints this year over refunds exploded by more than 6,000%. Vicki Armstrong is one of the unhappy customers. “We’re all very upset. We were looking forward to going on a trip,” she told 5 EYEWITNESS NEWS. Armstrong had planned to be on the beach back in March to celebrate her daughter’s 21’st birthday in Ft. Myers, Fla.