Created: July 15, 2021 05:00 PM ROCHESTER, N.Y. (WHEC) — I have a question for you. Do you cherish pictures and memories that are posted on your Facebook page? If so, you need to know how to protect them. There is one thing can do today that will help protect your Facebook account. The story of what happened to News10NBC viewer Alyssa Lindenmeier is proof that if you're hacked, you may not be able to count on Facebook to help you. You have to help yourself. When you Google "Facebook customer service," one of the top search results is the phone number, 650-308-7300, but you won't get to talk to a real person. Instead, you get a recording that says, “Thank you for calling Facebook. Unfortunately, we don't offer phone support at this time."