While it is clear to all of us that the Covid-19 pandemic has changed the way we deal with our bank, the great unknown or the million-dollar question that is currently being asked is what will life be like the day after Covid-19? What habits we've adopted will remain and which will hopefully disappear along with the virus.
According to a global customer survey Accenture conducted in 28 countries, the Covid-19 crisis has led to new records in the adoption of digital banking services. We’ve seen an increase of approximately 60% in the use of banking apps (at least once a week) among private customers over the past two years.