CPS Energy resumes disconnects in the fall The power might go out. CPS Energy is resuming disconnections for residential customers in Oct. and businesses in Sept. Author: Niccole Caan (KENS 5) Published: 10:32 PM CDT July 26, 2021 Updated: 10:32 PM CDT July 26, 2021 SAN ANTONIO — CPS Energy announced Monday it will take a tiered approach to resuming disconnections. Power shut offs have been on hold since March 2020 because of the pandemic. More than 70,000 residential customers, which is about 35 percent of customers, are at risk to have their power turned off. The average past due bill is $602. CPS Energy said residential customers eligible for disconnect owed a total of $61.8 million.