Whether you have two employees or 100, it’s important that they’re all clear about how the self-storage business is expected to be run. To get and keep everyone on the same page, you need detailed policies and procedures. Here are some guidelines for your guidelines! If you operate a self-storage facility, you need to establish official policies and procedures. Why? Having these in place is key to running the things smoothly. Though you aren’t required by law to establish a business protocol, a written set of rules offers many benefits: It defines how people should behave within the organization.