That joined by governor herbert and myself and others, we learned, i could not pronounce the limber cannot not but name, but we learned that many governors are adopting these practices to deliver better results to the people. For example, governors are looking for on boarding processes for Industry Leaders creating streamline regulations using performance data and evidence from research to inform budgets. Improving efforts statewide and using geographic data to understand and prioritize methods. We also learned that many governors are taking a copperheads of approach to deliver results in their states. They are putting pieces together and creating the systems throughout their states. Certainly many different options for delivering results to residents, but regardless whether the governor focuses on one strategy, or implements a statewide approach, we identified three rules that create a state oriented government. These are principles that already governors focus on. They give them high priority. First, make sure we set a vision and focus on outcomes and maintain that focus. Sometimes we take it for granted that this vision for our campaign is the state off the state division. That is not only that is not always the case. We must establish goals outcomes for the state and bring together stakeholders that play a role in achieving those. Second, we try to foster a culture of continuous improvement, to make sure all of our cabinet and all their staff recognize continuous approach es for improvement. This can affect the culture. Third, make sure we communicate results. We must make sure results are shared with the public. Governors talk about results but they should consider making them personal and human. Make sure that you are telling stories, sharing narratives. Using visuals. I am pleased to share results with the to be today, they should be in front of each of you. This is a toolkit and that includes documents and resources that will be maybe governor herbert will be my van away. Vanna white. [laughter] a pocket card with the main takeaways. In issue brief. The three additional briefs that address the Main Elements of delivering results. These are best practices as how the state are doing these practices. And how to deliver better results to the people of our states. I am more than grateful. Before i conclude, i would be remiss if i did not think the companies that support this effort. I want to thank the Arnold Foundation in texas. I also want to thank as re. They have done a great job ezry. Give them a hand. [applause] this is an opportunity for us to help each other. The delivering results look at will provide you with tools and information to achieve these goals and we appreciate the support and the advice and involvement of many of you here today. It is interesting, when i first worked on this and we look back at what had been done, it had been done with Great Success and looking at what the initiative does, it is great to have it done, but it is also important to have it done in a way that is usable going forward. I can say that governor markells initiative was good. We are still using some of these takeaways. How do you take or work with companies to make sure that we have more jobs for those individuals who have forms of disabilities. The work First Development work that governor fallin did emily cain back a year later and it has expanded in value. We came back a year later and it has expanded in value. Now i have the privilege of introducing our keynote speaker. Peter hutchison. He has worked throughout north america. Over the course of his career, he was commissioner of the department of finance, superintendent of goals in many annapolis in minneapolis. And most recently, the president of the bush foundation. Peter has been involved throughout the entire results initiative and has been instrumental in the final package. He is one of the first people i spoke with when putting together this framework and what it might look like. He was fully engaged throughout the initiative. He attended all three of the roundtables last fall as well as the summit in denver this past april. He is as passionate about Good Government as anyone i know. He cares deeply about leadership. He cares about Regulatory Reform and process improvement and he makes it a priority to help states used data to inform their decisions. Their ideas and insights, they are in the dna in that toolkit in front of you. I cannot express anymore strongly how much we of him. This past year, he has shared so many ways to do business, showing how to do business for our residences. He has so many complex issues and ideas, turning them into sisi ideas that delivered sisi sisi succint ideas. He is here to share lessons that he has learned from his time in the public and have it sectors. He will help us harness ideas and innovations from agencies, public and private. [applause] Peter Hutchison good afternoon. I used to be a school superintendent. Good afternoon. Good afternoon. Peter hutchison i am so excited to be here. Of all the things that we nga could have spent the last year doing, you picked the right one. Not because it is pedestrian, or not sexy, to me it is the opposite. I have been lucky in my career, i have had ingested jobs interesting jobs. I have been able to travel and talk to people in your organization. People ask me, what has made you the most proud . Everybody has an answer to this question. Over and over, and example has come up many times. Im sure it happens in other states. You may recall, tragically, many years ago, we saw a bridge that expanded the Mississippi River collapse suddenly. Thankfully not more people were injured or killed as a consequence, but if you asked our Highway Department today about their greatest achievement, it is that that bridge was opened 13 months later. That is extraordinary. I think that delivering results is about that. It is about that result, making the ordinary, making extraordinary the ordinary. It is about making those sorts of things, the way that we did things in the Public Sector, and we cant if we dont pay attention. But all of us can get to where those Extraordinary Events become common, the way that people think about this government. You know that that is a central challenge. Confidence of our people in the work that we do, it is lacking. By making the extraordinary ordinary, we win the competition for public support. It is not easy. I recall a story about a famous man running for mayor. He is charging around visiting the neighborhoods and shaking hands. He comes into a neighborhood and all they want is to get their part park six. He gets elected, goes to city council and get 10 million, he goes out and fixes this park. It is improved and he did everything a human being could think of. He shows up for the grand opening, he has done this amazing thing for the people of this city, you want a pack p at on the back. He walks in and they are all over him again. They asked, why did you do this why did you do that . He said, you want me to do stuff for this part. And they said, all we want to was toilet paper in the bathrooms. This lesson is about him missing the point. He had a target, but he missed the point. The point is, they just want this. We need to know what results we are heading toward. What results people really want. What are the expectations we are trying to achieve. If you do not know what they expect, you cannot exceed those expectations. If you do not exceed expectations, you do not win public support. Another example, as the governor said i was a school superintendent. I was probably not actually eligible to be a superintendent, but i had the job. I showed up for work and i said i do not know anything about this job. If you bring me the Mission Statement, that could help me. Someone runs off to find it and brings it back two weeks later. In the Mission Statement, it is 750 words long, in their words buses, books, athletics, everything under the sun. Nowhere in that Mission Statement were the words student achievement. You would be shocked. If you are doing everything but not the main thing, you cannot get it done. We sat back my job was to make sure that every person in the School District and every parent and student understood, that is the only reason we are here. The lunch ladies were focused on all kids learned the custodians, everybody, they focused on this one thing. And the students did learn. People started to reenroll in our schools. I will never forget when a union leader in observing this he gave me something to remember, peter he said, remember the main thing is to keep the main thing the main thing. That is critical if we will deliver results, because the truth is, as governors you can do anything. The problem is you cannot do everything. You have to pick, you have to decide, you have to go with a focus will be. Because when you focus on what you care about, you can get results. You can hit the target and get beyond what people imagine is possible and actually achieve the extraordinary. You cannot deliver results if you do not focus on them. Another quick story. This have to do with culture. When i spoke with teachers, i made it my business to speak with every teacher. Of the 6000, they all told me how much they hated , not many liked it. I figured, i better understand what is going on. It is my job as problem. So i go to the warehouse where the Central Stores are and i get everyone together and i asked them how they like working there. They say they hate it. They say, the people in the schools treat us so badly. I asked, why is that . It takes us six weeks to get them the things they want. That seems like a long time, but we are doing the best we can. One teacher told me that she filled out a slip, she was requesting a world map, and six weeks later she gets the map but the names of the countries are wrong. What is that about . They say, it is just them. They are whining. She could have put the right names on that map. [laughter] im sitting in my office trying to sort this out. Thinking, you are the chief executive. Your job is to solve problems. That you know nothing about distribution, inventory control systems, you are the least informed person who should be working on this. Im telling you, i am struggling. My friend comes up and says, what are you doing . You need to get the people who have the problem to own the problem, so they can improve the solution. I asked, how can you do that . You have to change the rules of the game. They are saying, you treat me bad, if you treat me better it will never turn out. You need to change the rules the structure. So i held my breath and i went back to the warehouse. I said, here is what we will do. A year from now i will take all the money that is appropriated for the warehouse the schools and i will tell them that they can either supplies anywhere they want, home depot, staples, i dont care. In that year you have a chance to figure out how to win their business, but you have to when it. Therell be no appropriations after a year. I will be back to find out how it turns out. I went back to my office to hold my breath and i have no idea what is going on and the next year comes along and we get six months into it and i asked how the warehouse operation is going to the teachers, and they say oh my goodness. We are getting our stuff overnight, 24 hour delivery. We are getting what we ask for the first time. They smiled when they delivered it. Im thinking wow, something wild happened there. I walk in and it is a flurry of activity. I asked, what happened . They say, once we figured out it was up to us, we took control. We looked around and found out that we have 3 Million Dollars of inventory we do not need and we sold it. We reorganized the warehouse. We put stuff people want in the front, other stuff in the back. We changed our system. I asked, how do you like working here . We never worked harder in our lives, and we love it. This is the essence of delivering results come putting people in the position of experiencing the consequences of their own decisions, knowing that if they are giving given control, they will find ways to work together. For those wondering, these are union employees. Two different unions. They figured it out. He did not mean that they did not need my help. Performance, when it matters, it gets better. It is at the heart of everything. The governor talked about communication. This is another thing that is a huge issue in the work that we do. Some years ago, we installed a 311 system in the city where i live. I didnt know what that was. I knew it was on the phone and i could call it, but why would i . It did not appeal to me. One day, he came up to a parking meter and it did not work. I didnt have time to find another parking place, so i realized, i could call 311. A nice person answers and says, give me the number on the meter. I give her the code and she says, thank you for reporting that and you can stay there and dont worry about it. You cannot get a ticket. I said, that is great. I go home later, everything is fine. The next morning, my cell phone rings. They say hello, this is mike you reported a meter down yesterday. I want you to know that i fixed it. That is a result delivery. That is a result delivery. It is not enough to do it, you need to deliver it. People have to experience it. Nobody experiences it, it never happened. We have responsibilities to change fundamentally how we connect with the people we serve. Think about this. Business happened this just happened, i filed my taxes. I filed them electronically. Weeks later, i get my electronic refund into my account from the state. Three weeks later, i dont know if that is good or bad. It is all right. This weeks six weeks later i get the federal refund. Now three weeks looks good from the state. Now the feds look terrible. But here is the opportunity we missed, when my electronic return. Filed, what if they had sent me a note that said, you got it in ahead of time, that is terrific. It makes us how that you can share resources with us. They could have sent me a note that said, hey your return is processed. You should look for that return in three days. Then they could have sent another note, thanks again, we look for joel we look forward to working with you next year. There are so many opportunities to connect with the as a citizen connect with me as asis citizen. About the opportunities we have to touch the people we serve. Technology makes it easier. We can transform our relationship with our citizens using computers, mobile technology literally they carry their government in their pocket. They can look at things agendas, get a license renewed all of these things and he can thank them along the way. You can think ahead and say, if you have a drivers license, did you remember to renew your trailer license . And there are all kinds of ways we can connect with them and make their experience with government extraordinary. Parking meter is an example. There is another problem when it comes to communicating, that is about us. It is certainly about me. I am a geek in government. I love data. I am a nut for evidence. It is fabulous and interesting but it is boring to everyone else. We Start Talking about percentages, we all have math math anxiety. I keep talking about a problem you are familiar with, it is true in every state. So many people with a diploma when they go to enroll in college, they are told they have to take remedial courses. 38 area and yes what 38 . Guess what, nobody knows what 30 38 is. It doesnt mean anything. I am despaired at getting people to care about the statistics. Then i met this woman, i want to tell you this carefully, because my wife is here. I met her in a bar. It was 2006, i was running for governor. I leave that out of my resume pretty regularly. I dont know why i was in a bar why i thought people in bars would come to me. It turned out they wouldnt. But i am walking and introducing myself to these people and i get to the end of the bar and there is this young woman sitting there. She can see me coming. Just as i get to her, she spins around and she looks me in the eye and says, you lied to me. I said, wait a minute. Give me a chance to lie to me to lie to you. She says no, you adults live. Lied. She says, i never missed one day of school. I took all college courses, like you to me. I did my homework every night. He told me that i should graduate with a diploma from a five star high school. That is the highest possible rating. I got that diploma at home. You told me i should go to college. I went to college and when i enrolled they told me i had to take math and english over again. You told me that i was a high school graduate, you lied to me. Wow, that is 38 it conveys the issue like statistics can never do. I think the challenge for us is to get focused on the story, not the stats. I think all of us, and i know that it is true for me, we get sucked into data because we handle data all the time. We need to challenge organizations and everybody to help tell the story of results. Not just the statistics. The governor rightly says there are three elements to the driven results approach. One of them have to do with i will ask you all to engage in an experiment. I need to see her willingness to comply with regulations. How many of you regularly and with thoughts, fill out tax returns and comply with tax instructions . I would say 95 they comply with the tax laws, why is that . About half of the room usually says, it is my duty as a citizen. That sounds great. And the other half tells the truth, im scared about being caught. I do not want to be audited. If you get audited, something bad happened. So we have a system when it comes to taxes when we are focused on coursing coercing compliance. How many of you regularly, when youre driving on the freeway goes posted speed limit . [laughter] you didnt hear the question . This is sad. Nobody . Well maybe one. Think about that. Why do we not obey the speed limit . Dont you know that the odds of being caught speeding is four times higher than being caught not paying taxes . And it is a lot more public. We watch you get the ticket. But nobody obeys this the limit. It is posted right there. How fast do you drive question mark drive . You drive as fast as everybody else. It is as if we all got together and agreed on a be limit. Right . It is the truth. Think about it. If someone goes to slow, we honk warns. We try to speed them up. If you see that Robert Mandel by rocket man go by, you wish that they would slow down. This is what you are pressure can do. Here is a case where we are being compliant at a level that is incredibly high with almost no coercion. H